Our Guarantee

We take great care in manufacturing and transporting our products.  We will always do our best to ensure your order arrives on time and in excellent condition. If you are unsatisfied with your order for any reason, we are ready to work with you to make it right.  We always strive for complete customer satisfaction.  Please call us at 800.830.0317 9 am - 5 pm EST Monday through Friday, or send us an email to: orders@formaticum.com anytime.

Orders

Although orders can be placed 24 hours a day, 7 days a week at the Formaticum online store, we are closed on weekends.  

We require 1 business day to process an order. Most orders will ship within 2 to 3 business days after the date the order was placed. You will receive an order confirmation via e-mail once your order has been received. A shipping confirmation e-mail will be sent once your order has been processed for shipping. This confirmation e-mail will include the tracking number for your package, please allow 24 hours from when you receive this email to allow the tracking information to be updated with your selected shipping vendor.  Please note, USPS First Class Mail does not provide tracking information.

Order by Phone

If you'd prefer to place your order over the phone, call us at 800.830.0317 We're here 9 am - 5 pm EST, Monday through Friday.

Domestic Shipping

We ship via UPS and USPS to anywhere within the United States, including Hawaii and Alaska.  Shipping charges are figured based on your order's weight, the size of the shipping box, the destination's zip code, and type of delivery service chosen (UPS Ground, UPS 3 Day, UPS 2 Day, UPS Overnight, USPS First Class Mail, USPS Priority Mail).  You can select your desired shipping method during the checkout process.  Please note that UPS cannot ship to PO Boxes, so please select USPS as you shipping option for delivery to a PO Box.

International Shipping

For goods shipping to outside of the United States, please call us at 800.830.0317 9 am - 5 pm EST Monday through Friday, or e-mail us anytime at: orders@formaticum.com to place your order.

Payment Options

Formaticum accepts: MasterCard, Visa and American Express, as well as payment via Apple and Google Pay. We do not ship C.O.D. All prices are subject to change without notice. Prices listed on Formaticum.com do not reflect the cost of delivery and applicable taxes. Sales taxes will automatically be added to all applicable purchase.

Out of Stock items

If we are out of stock on a particular item, we will send you an e-mail to notify you and include an expected delivery date for the item out of stock. If your order includes other items ready to ship, we will send those without the out of stock item and send the remaining part of the order when inventory allows.

Returns

We strive to provide you with the highest quality, professional-grade products, and exceptional service. We understand that situations may arise where you must return an item. This return policy specifically addresses returns for cheese packaging products, taking into consideration health and safety regulations.

Unopened Product Returns:

1. We accept returns of unopened cheese packaging products within 30 days of purchase. To be eligible for a return, the following conditions must be met:
1. 1.1.The product must be in its original packaging and unused condition.
2. 1.2.The product's packaging must not have been tampered with or opened.

1. If your unopened cheese packaging product meets these criteria, you may initiate a return by contacting our customer support team. Please provide your order details, including the item(s) you wish to return. Once we receive your request, we will guide you through the return process and provide you with a return shipping label.

Opened Product Returns:

1. Unfortunately, we cannot accept returns for cheese packaging products that have been opened. We prioritize the health and safety of our customers and adhere to strict quality control guidelines. Therefore, once a cheese packaging product has been opened, we cannot resell or redistribute it due to potential contamination risks.

Damaged or Defective Products:

1. If you receive a cheese packaging product that is damaged or defective, please notify us within 48 hours of receiving the item. We may require you to provide photographic evidence of the damage or defect. Our customer support team will assess the situation and provide you with options for resolution, such as a replacement or refund.

Return Shipping:

1. If you are eligible to return an unopened cheese packaging product that was not received due to a mistake or our fault, you will be responsible for the return shipping costs. We will provide a return shipping label and deduct the cost from your refund. If you prefer, you are welcome to ship returns with your own label; we recommend using a trackable shipping service to ensure the safe return of the item. The original shipping charges are non-refundable.

Refunds and Processing Time:

1. Once we receive and inspect the returned unopened cheese packaging product and determine if the condition of the returned products meets sections 1.1 and 1.2, we will process your refund. The refund will be issued using the original payment method within five (5) business days. Please note that the processing time may vary depending on your financial institution.

We hope this return policy provides clarity regarding returns for cheese packaging products. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We value your satisfaction and will do our best to address any concerns you may have.

Note: This return policy is subject to change without prior notice.

Policy Changes

If we decide to change our policies in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in July 2011 and updated in June 2023.