Our Guarantee

We take great care in manufacturing and transporting our products.  We will always do our best to ensure your order arrives on time and in excellent condition. If you are unsatisfied with your order for any reason, we are ready to work with you to make it right.  We always strive for complete customer satisfaction.  Please call us at 800.830.0317 9 am - 5 pm EST Monday through Friday, or send us an email to: orders@formaticum.com anytime.

Orders

Although orders can be placed 24 hours a day, 7 days a week at the Formaticum online store, we are closed on weekends.  

We require 1 business day to process an order. Most orders will ship within 2 to 3 business days after the date the order was placed. You will receive an order confirmation via e-mail once your order has been received. A shipping confirmation e-mail will be sent once your order has been processed for shipping. This confirmation e-mail will include the tracking number for your package, please allow 24 hours from when you receive this email to allow the tracking information to be updated with your selected shipping vendor.  Please note, USPS First Class Mail does not provide tracking information.

Order by Phone

If you'd prefer to place your order over the phone, call us at 800.830.0317 We're here 9 am - 5 pm EST, Monday through Friday.

Domestic Shipping

We ship via FedEx and USPS to anywhere within the United States, including Hawaii and Alaska.  Shipping charges are figured based on your order's weight, the size of the shipping box, the destination's zip code, and type of delivery service chosen (FedEx Ground, FedEx 3 Day, FedEx 2 Day, FedEx Overnight, USPS First Class Mail, USPS Priority Mail).  You can select your desired shipping method during the checkout process.  Please note that FedEx cannot ship to PO Boxes, so please select USPS as you shipping option for delivery to a PO Box.

International Shipping

For goods shipping to outside of the United States, please call us at 800.830.0317 9 am - 5 pm EST Monday through Friday, or e-mail us anytime at: orders@formaticum.com to place your order.

Payment Options

Formaticum accepts: MasterCard and Visa as well as payment via PayPal. We do not ship C.O.D. All prices are subject to change without notice. Prices listed on Formaticum.com do not reflect the cost of delivery and applicable taxes. Sales taxes will automatically be added to all applicable purchase.

Out of Stock items

If we are out of stock on a particular item, we will send you an e-mail to notify you and include an expected delivery date for the item out of stock. If your order includes other items ready to ship, we will send those without the out of stock item and send the remaining part of the order when inventory allows.

Returns

If you are not completely satisfied with a Formaticum purchase or gift for any reason, please contact us by calling 800.830.0317 9 am - 5 pm EST Monday through Friday, or e-mail us anytime orders@formaticum.com. Customers must pay all shipping and handling charges associated with returned items.

Policy Changes

If we decide to change our policies in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in July 2011 and updated in May 2015.